Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. For Mobile, Electronics and Branded product Return & Replacement not allowed. Replacement will be done from Service center.

For special cases on return and Refund 30% will be deducted for Forward, Return Shippin Charge, Packing & Handling Charge

For COD extra Rs. 100/- or 2% of order value which is higher.

For 1st Replacement there is no any forward and return Shipping charge Packing Charge handling charge are not applicable.

For 2nd or more time Return Pickup Charge and Shipping Charge is Rs.120/- Will be charge per 500 Gram + forward shipping charge Rs.120/-  is applicable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If not then return will be cancelled.

Several types of goods are exempt from being returned. Perishable goods such as Mobile Phones, Electronics item, Branded product, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

• For Mobile, Electronics and Branded product Return refund not allowed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us WhatsApp on +91-8480002438 and send your item order number, describe the issue, 6 sides clear photo of the product. Wait for 24 hours for reply.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should send your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Return and Cancel Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category	Returns Window, Actions Possible and Conditions (if any)
Lifestyle: Top, Ethnic Set, Kids TShirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag	7 days Refund, replacement or exchange
Lifestyle:Rest of Clothing & Fashion Accessories Watches, Sunglasses, Footwear	7 days Refund, replacement or exchange
Medicine (Allopathy & Homeopathy)	2 days Refund
Home: Home Improvement Tools, Household Items, Home décor, Furnishing, Sport & Fitness Equipment, Baby Care & Toys	7 days Refund or replacement
All Mobiles (except Apple / Beats, Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches) Small Home Appliances – Mixer grinder juicer, Iron, Electric kettle, Hand blender, Sewing machine, Induction cooktop, Vacuum cleaner, Roti khakra maker,Egg cooker Books & More – Calculators, Remote Control and stuffed toys, helmets, car kit and media players, sports equipment (raquet, ball, support, gloves, bags) and regional books	7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) Rest of Books & More Automotive: All automotive spare parts, accessories	7 days Refund or replacement
Mobile – Apple & Google. Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)	7 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly. ·         Authorized Service Partner Locator : o    Apple / Beats – https://locate.apple.com/in/en o    Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB o    Realme – https://www.realme.com/in/support/services o    Samsung – https://www.samsung.com/in/support/service-center/ o    JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html o    Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service centre. o    HP – Please reach out to 18002587170 to contact the brand authorised service centre. o    Dell – www.support.dell.com o    Canon – Please reach out to 18601803366 to contact the brand authorised service centre o    MI – Please reach out to 1800 103 6286 to contact the brand authorised service centre. ·         Brand Support Site : o    Apple / Beats – https://support.apple.com/en-in o    Google – https://madeby.google.com/intl/en_in/phone/support/ o    Realme – https://www.realme.com/in/support o    Samsung – https://www.samsung.com/in/support/ o    JBL & Infinity- https://support.jbl.com/in/en/ o    Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service centre. o    HP – Please reach out to 18002587170 to contact the brand authorised service centre. o    Dell – www.support.dell.com o    Canon – Please reach out to 18601803366 to contact the brand authorised service centre o    MI – Please reach out to 1800 103 6286 to contact the brand authorised service centre. For any other issues with the product you may contact us
Furniture, Large appliances Rest of Small home appliances (Except: Mixer grinder juicer, Iron, Electric kettle, Hand blender, Sewing machine,Induction cooktop, Vacuum cleaner, Roti khakra maker, Egg cooker) Books & More – Except Sports, Car & Bike Accessories, Stationery, Toys, Books, Fitness instruments & Helmet and Riding Gear)	7 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Grocery	7 days Refund only Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.
Try & Buy	7 days Refund only This policy shall be applicable selectively (geographical coverage, product, customer and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.
No Returns categories	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. For products where installation is provided by SaleShark’s service partners, do not open the product packaging by yourself.

3. SaleShark authorised personnel shall help in unboxing and installation of the product.
   For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

“SaleShark cancellation policy is bound with our terms of use, for more information.